{"version":1,"updatedAt":"2026-10-28T18:44:34.065Z","overall":{"status":"operational","headline":"No active service incidents","message":""},"components":[{"id":"app","name":"Apps & sign-in","description":"Access to Resylr on iPhone, Android, and the web.","status":"operational","detail":"No known issues","history":[]},{"id":"listing-ai","name":"Resylr assistant","description":"Conversations, photo preparation, and listing assistance.","status":"operational","detail":"No known issues","history":[]},{"id":"marketplace-connections","name":"Marketplace connections","description":"Connecting and reconnecting your marketplace accounts.","status":"operational","detail":"No active service incident. Check Connections for account-specific notices.","history":[]},{"id":"listing-publishing","name":"Listing & crosslisting","description":"Publishing and updating marketplace listings.","status":"operational","detail":"No known issues","history":[]},{"id":"marketplace-sync","name":"Inventory & orders","description":"Marketplace imports, inventory updates, and order sync.","status":"operational","detail":"No active service incident. Check Connections for account-specific notices.","history":[]},{"id":"billing","name":"Plans & billing","description":"Subscriptions, plan changes, and paid access.","status":"operational","detail":"No known issues","history":[]},{"id":"support","name":"Support","description":"Support requests, replies, and attachments.","status":"operational","detail":"No known issues","history":[]},{"id":"website","name":"Website","description":"The Resylr website and public guides.","status":"operational","detail":"No known issues","history":[]}],"history":{"windowLabel":"Public incident history","summary":"Confirmed incidents are listed below.","days":[]},"incidents":[],"pastIncidents":[{"id":"2026-10-05-android-marketplace-connections","title":"Android marketplace connection issues","summary":"Android sign-in and verification fixes are available in Resylr 5.0.24. The earlier service incident is closed. If an individual marketplace account still needs verification or reconnecting, check Connections or contact support.","status":"operational","stage":"resolved","impact":"Poshmark and Depop connections on Android","startedAt":"2026-10-05T19:41:59.955Z","updatedAt":"2026-10-28T18:44:34.065Z","resolvedAt":"2026-10-28T18:44:34.065Z","timeLabel":"","updates":[{"status":"degraded","stage":"investigating","title":"Investigating","summary":"We are investigating reports of Poshmark verification screens not loading correctly and Depop email sign-in not completing in the Android app. The scope is still being confirmed.","timestamp":"2026-10-05T20:09:30Z","timeLabel":""},{"status":"degraded","stage":"monitoring","title":"Android fixes released; monitoring recovery","summary":"Poshmark verification and sign-in recovery fixes are available in Android 5.0.24. We are monitoring recovery and still checking affected Android sign-ins, including Depop email sign-in. If you have trouble connecting, update Resylr and use Reconnect in Connections.","timestamp":"2026-10-28T18:38:52.053Z","timeLabel":""},{"status":"operational","stage":"resolved","title":"Service incident closed","summary":"Android sign-in and verification fixes are available in Resylr 5.0.24. The earlier service incident is closed. If an individual marketplace account still needs verification or reconnecting, check Connections or contact support.","timestamp":"2026-10-28T18:44:34.065Z","timeLabel":""}]},{"id":"2026-10-05-marketplace-updates","title":"Intermittent Depop update delays","summary":"Marketplace update reliability fixes are live and the earlier service incident is closed. Individual accounts may still need verification or a retry; affected sellers can check Connections or contact support.","status":"operational","stage":"resolved","impact":"Depop inventory and order updates","startedAt":"2026-10-05T08:56:06.896Z","updatedAt":"2026-10-28T18:44:34.065Z","resolvedAt":"2026-10-28T18:44:34.065Z","timeLabel":"","updates":[{"status":"degraded","stage":"investigating","title":"Investigating","summary":"We are investigating intermittent failures in Depop and Mercari background updates. Some inventory or order updates may be delayed.","timestamp":"2026-10-05T20:09:30Z","timeLabel":""},{"status":"degraded","stage":"identified","title":"Mercari recovered; Depop delays remain","summary":"Mercari background updates have recovered following reliability fixes. We are continuing work on intermittent Depop inventory and order update failures. Some Depop accounts may still see delayed updates or requests to verify their connection.","timestamp":"2026-10-28T18:38:52.053Z","timeLabel":""},{"status":"operational","stage":"resolved","title":"Service incident closed","summary":"Marketplace update reliability fixes are live and the earlier service incident is closed. Individual accounts may still need verification or a retry; affected sellers can check Connections or contact support.","timestamp":"2026-10-28T18:44:34.065Z","timeLabel":""}]},{"id":"2026-10-05-marketplace-updates-mercari","title":"Mercari background updates","summary":"The Mercari portion of the October 5 marketplace update incident has recovered following reliability fixes. Recent production checks confirm inventory updates, order imports and inbox reads are running again. Large inventory imports continue in batches.","status":"operational","stage":"resolved","impact":"Mercari inventory and order updates","startedAt":"2026-10-05T08:56:06.896Z","resolvedAt":"2026-10-28T18:38:52.053Z","updatedAt":"2026-10-28T18:38:52.053Z","timeLabel":"","updates":[{"status":"degraded","stage":"investigating","title":"Investigating marketplace updates","summary":"Mercari was included in the October 5 investigation into delayed marketplace inventory and order updates.","timestamp":"2026-10-05T20:09:30Z","timeLabel":""},{"status":"operational","stage":"resolved","title":"Mercari updates recovered","summary":"Reliability fixes are live. Recent production checks confirm inventory updates, order imports and inbox reads are running again. Depop remains tracked in the active update-delay incident.","timestamp":"2026-10-28T18:38:52.053Z","timeLabel":""}]},{"id":"2026-07-07-cloud-storage-uploads","title":"Temporary cloud storage outage","summary":"Some photo upload and attachment actions could fail. The issue has been resolved.","status":"degraded","stage":"resolved","impact":"Photo uploads and attachments","startedAt":"2026-07-07T16:40:32.201Z","resolvedAt":"2026-07-08T20:21:00.531Z","updatedAt":"2026-07-08T20:21:00.531Z","timeLabel":"Jul 7 12:40 PM - Jul 8 4:21 PM ET","updates":[{"status":"degraded","stage":"identified","title":"Issue identified","summary":"We identified an issue affecting some cloud storage upload paths.","timestamp":"2026-07-08T20:00:00.000Z","timeLabel":"Jul 8 4:00 PM ET"},{"status":"operational","stage":"resolved","title":"Resolved","summary":"Photo uploads and attachments are operating normally again.","timestamp":"2026-07-08T20:21:00.531Z","timeLabel":"Jul 8 4:21 PM ET"}]}],"maintenance":[],"monitoring":{"checkedAt":"2026-11-06T13:30:22.656Z","fresh":true,"maxAgeSeconds":900}}